KUALA LUMPUR – Malaysia Aviation Group (MAG) will reduce its flights and routes between now and December 2024 to take “corrective measures” following service disruptions that have plagued its aircraft recently.
MAG group managing director Datuk Izham Ismail, in a statement today, said the decision to reduce its network was “temporary” and was in response to the recent disruptions affecting Malaysia Airlines, Firefly, and Amal services during the week of August 19, 2024.
“We are taking immediate steps to address the root causes of these significant issues that contribute to operational difficulties – including supply chain constraints, manpower challenges, and other external factors as part of the continuing normalisation of global aviation operations post-pandemic.
“As this takes place, MAG will need to temporarily reduce its network between now to December 2024 to execute corrective measures where needed.
“This is to ensure the long-term reliability of our fleet and robustness of our operations and enhance our ability to ensure our customers on Malaysia Airlines, Firefly and Amal services face minimal disruptions and have the best experience possible flying with us,” Izham said.
He also said he personally apologised for the service disruptions and inconvenience caused to travellers.
Affected customers would receive an email notification regarding the cancellation of their flight, followed by an updated itinerary.
Passengers can also make immediate changes to their booking using the ‘My Booking’ function at the following link: https://www.malaysiaairlines.com/my/en/home.html.
Izham said MAG is working closely with its aircraft and engine manufacturers, as well as suppliers to “comprehensively address supply chain and technical issues”.
Malaysia Airlines has seen several of its flights making turnbacks to their departing airports, diversions due to engine, and “technical” or cabin pressure issues recently.
Former transport minister Datuk Seri Wee Ka Siong listed eight of them down, including incidents from last year.
Recent episodes involve a flight bound for Medina which was forced to return to the Kuala Lumpur International Airport (KLIA) due to a cabin pressurisation issue.
On Tuesday, a Shanghai-bound flight returned to KLIA due to a similar problem.
A Melbourne to KLIA flight on the same day was diverted to Alice Springs due to engine troubles. – August 24, 2024
